ScanlySupport
Email us at trandinhthang99.hy@gmail.com and include your phone model, Android version and a short description of the problem.
Scanning does not start
- Scanly uses Google's document scanner from Google Play services. Update Google Play services and the Play Store, then try again.
- Allow the camera when asked. You can also import photos or a PDF instead.
Text is not recognized well
- Scan in good light and keep the page flat. Pick the right script in the text screen (Latin, Chinese, Japanese, Korean, Devanagari, or Tesseract for more languages).
Premium, restore and cancel
- Restore: in the app, Settings → Restore purchases (use the same Google account).
- Cancel: Google Play manages subscriptions. Open Play Store → Profile → Payments & subscriptions → Subscriptions → Scanly.
- Lifetime Premium is a one-time purchase with no renewals.
Back up and move to a new phone
Use Tools → Backup to save a file, keep it somewhere safe, then restore it in Scanly on the new phone. Encrypted documents need the same backup password.